Aftermarket Support Engineer

The Aftermarket Support Engineer will provide specialized services for equipment within the LINDEMANN portfolio for customers in North America. In addition, you will support the Lindemann project/product team for both new equipment and new component processes. This role also provides installation and commissioning support associated with Lindemann projects.

JOB DUTIES AND RESPONSABILITIES

• Provide specialized and process knowledge in the following areas: maintenance and operations, incidental and specialized requests, and troubleshooting problems with regard to Lindemann equipment.
• Carry out preventive and corrective maintenance for electrical, mechanical, and hydraulic.
• Check and document any functional deviations of LINDEMANN machines installed at customers.
• Provide specialized and practical services during installation, checkout, start-up and commissioning to ensure the safety and proper assembly of equipment and systems, in accordance with the projects and contract design requirements.
• Support Supply Chain department with supplier development activities and projects.
• Support Sales/After-sales department in identifying spare parts and engineering drawings.
• Attend internal and external meetings to support customer design requirements.
• Review with After-sales team the scope of engineering projects containing systems of varying engineering disciplines; analyze customer requirements; and communicate challenges and/or problems for execution.
• Provide expertise in the form of field dispositions, engineering work requests, redlines, and revisions.
• Support Product Management by standardizing and harmonizing select product portfolios.
• Contribute to and support sales and service proposals.
• Comply with HSE policy and practices.
  

QUALIFICATION AND EXPERIENCE

• Degree in Mechanical Engineering or similar discipline
• 5 years' experience in specialized assistance/support
• Reading and understanding mechanical drawings
• Reading and understanding electrical/hydraulic diagrams preferred
• Experience in troubleshooting via remote connection
• Oral and written English
• Availability for national and international travel (up to 50%-60% of the time)
• Valid driver's license class C
• Proficiency in using Microsoft Office programs
• Proficiency in using CAD programs
  

DIFFERENTIALS

It will be a plus if you have the following qualifications:

• Oral and written Spanish a plus
  
• Proficiency with IT tools, CRM (Salesforce) and ERP/integrated system (SAP)
• Knowledge of programming programmable logic controllers, including HMI (Siemens S7/TIA, AB-Rockwell)
• Experience with metal recycling equipment
• Experience with material handling equipment